Our Services

NextGen Hotel Consultants offers a wide range of services to meet your needs.

Revenue Management for Hire
NextGen Revenue Management

Our RMH team will ensure that your hotels are priced to market and will use analytics, pace data, and historical performance to maximize RevPAR. Since 2014, our NextGen team has maximized hotel revenue by providing our clients with comprehensive revenue strategies and tactical system management.

NextGen employs the best revenue managers across the continent and beyond. With experts in a multitude of reservations and revenue platforms, our revenue managers oversee these systems on your behalf. With the right RM strategy, you’ll not only see an increase in booking quantity, but also in quality from more direct bookings. This means better channel balance from web, opaque, and OTA channels. Our RMH team focuses on your hotel and your market to help optimize room revenue, build customer loyalty, and give your staff back some of their day - so they have additional time to focus on operations and improving guest experience.    

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Remote Sales For Hire
Our RSH service will provide support to ensure that your hotel takes advantage of every opportunity for incoming sales calls. Our prompt response to brand, consortia, and third-party communication, together with proactive telemarketing efforts, will generate leads that will drive business to your hotel.

Our RSH team will champion the sales culture for each hotel, customizing solutions for each hotel’s market. Our seasoned regional sales directors have a proven track record of creating and maintaining relationships with each hotel in their portfolio. We becoming a trusted, integral part of your property's daily operation and share success with your team.

Our RSH service includes the following services:

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    Overall systems analysis
    Evaluate current account agreements, rates, and sales activities
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    Lead generation
    Identify lead generators through online sources, property guest reports, and competitive set research
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    Consistent communication
    Provide email and telephone support along with regularly scheduled training calls, resulting in action plans
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    Lead response
    Collaborate with the hotel team to determine lead response protocol for incoming guest inquiries and electronic leads
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    RFP solutions
    Oversee the RFP process, ensuring rate plans are open and bookable
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    Updates
    Provide a list of current accounts, key competitors, area demand generators, local market intelligence and a calendar of events
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    Marketing
    Assist your hotel with marketing material using brand resources
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    Training
    Confirm the team is trained on correct protocol for handling groups, local negotiated and leisure accounts
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    Email lists
    Include your RDOS on all sales-related email distribution lists
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    Response time
    Respond to your regional director of sales (RDOS) within four hours regarding any customer, prospect, or guest issues
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    Booking accuracy
    Check to make sure on-property reservations are booked in proper rate and group codes for tracking purposes and billing accuracy
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    Guest ratings
    Guest service scores will remain at or above the brand's average
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    Quality assurance
    Ensure that your hotel maintains an acceptable level on brand quality assurance inspections

RMH Consulting Services
Our RMH team is a trusted strategic revenue partner for hotels, owners, and management companies for several hotels and growing!

Hotels that use our RMH service typically start to see value within their first three months. In the first year, our clients see an average five-point year-over-year RGI growth. Our team also provides expert analytical research and strategic direction for your operational team. With expertise in a wealth of brand reservations and revenue platforms, we manage those systems on your behalf, delivering results like:

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    Optimized room revenue
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    Improved market share
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    Sustained RevPAR growth
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    Increase channel contribution
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    Tactical systems management

Hotel services
RMH Hotel Services
Our RMH service provides the following services for your hotel:
  • Participation in revenue strategy calls
  • Evaluation of retail pricing and fences
  • Analysis of your business mix
  • Review of future pace and pick up
  • Determine pricing resistance and availability
  • Comprehensive system audit
  • Monthly STAR report and segmentation analysis
  • Weekly STAR report analysis
  • Competitive rate reporting and analytics
  • Review of inventory and yield tactics
  • Price and optimization management
  • Implementation of hotel strategies
  • Initiation of review packages and promotions
  • RFP guidance and strategy (rates, seasonality, blackout dates)
  • Negotiated pricing guidance

Reputation Management for Hire
NextGen Reputation Management

Our reputation management service uses a powerful AI-driven engine that populates your hotel reviews from your brand and major travel sites. Our proprietary system will draft a response that our team reviews and then we send this response to your operations team for approval. We post the response for you and we ensure consistency and timely follow-up.

If you feel the desire to write a book, what would it be about?

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