When you’re looking to hire a hospitality consultant, you’ll want to first arrange a list of key areas for improvement. Before a professional can be of assistance to your business, you must establish an understanding of what makes your hotel unique and how your clientele views it. Developing a brand image and a distinguishing presence doesn’t have to be manifested in a tangible aesthetic, but rather, a feeling. Below we list some best practices that a consultant would first recommend practicing.
Foster an uplifting work environment.
Your guests will pick up on and be cognizant of the attitude of your staff. As a rule of thumb, positive energy feeds off of positive energy. It is important to ensure that all of your employees are projecting authentic, positive attitudes when they’re on the clock. Beyond your guest’s perception, your employees will perform better for you when they’re enjoying work and have cultivated positive camaraderie amongst their coworkers.
Have a discerning eye for talent.
Talent in the hospitality business begins with personality. You’ll want to keep an eye out for golden personalities that are able to acclimate to any situation, and mesh well with any personality. In general, you’ll want to avoid short-tempered and abrasive workers.
Understand what is working for your competitors.
If you’re beginning to notice that other hotels are booking more guests, you can assume they’re doing something right. Without ripping the page directly out of their playbook, try to learn from them and apply it to your business model. There’s nothing wrong with a healthy rivalry in a competitive business like hospitality!
Be on call 24/7 for your guests.
Sudden needs may arise within your hotel. Have your staff prepared for anything that may abruptly become paramount for your guests. Make sure your night staff is ready to tackle any emergency, request, or general service your guests may need.
Have emergency protocol in place.
Housing guests also makes you responsible for their well-being and safety. In the event of a sudden medical emergency or a structural emergency such as a fire, make sure your staff is well prepared to handle it. We recommend frequently reviewing and even practicing emergency scenarios so that if a critical situation arises, your team is adequately prepared to confront it.
NextGen Hotel Consultants is the leading authority on succeeding in hospitality. We are proud to deliver profitability through individualized revenue-building strategies that lead our customers to increased RevPAR. Our talented team upholds unmatched results. Reach out to us and learn how we can grow your business today.
