Your small to medium-sized hospitality operation may have the most comfortable rooms, delicious food options, and the most convenient access to local sites of interest.
Unfortunately, all too often, hotels and other lodging establishments have to compete head to head with major corporations. Each has billions of dollars and global reach.
The kinds of reputation, revenue, and administrative services that the major companies can afford to keep in-house give them an even greater edge over local businesses such as yours.
Don’t get overwhelmed by the very tasks that can help you not only to compete but even win, against major chains. Reach out to NextGen Hospitality Consultants for help.
NextGen works with some of the country’s most well-known chains and also with hard-working “mom and pop” establishments.
To each client, we deliver our experience in organization, external relations, digital era marketing, and more.
You know how to treat your guests right when they come to your establishment. We know how to get them to your doorstep.
Hospitality establishments have less control of their own reputation in the digital age. Online reviews, social media, and other outlets give consumers numerous opportunities to express their opinions on the quality of food, service, and more.
Sometimes a reviewer has a legitimate issue with the service they received. In other cases, mean spirited individuals take an opportunity to share false negatives about their experience.
In either instance, our reputation management services use artificial intelligence-based software.
These programs find negative feedback. They can then craft appropriate responses for good or bad reviews. Ownership gets every opportunity to reconnect with customers who had a bad experience - and to try to make it right.
One of the most challenging issues for independent and even chain hospitality establishments lies in figuring out the basics, such as how much to charge and when, what amenities to provide for free, which extras should carry a premium, and more. We analyze data from your business and from the market at large to give you the best opportunity to maximize your profits.
If your establishment is located in an area with seasonal fluctuations in trade, we can help you manage budgeting so that you never find yourself struggling.
Relative to global hospitality companies, your independent hotel or regional chain faces a number of important challenges that they do not.
Important among these is the quality of interaction when potential guests call.
NextGen employs a team whose job focuses on professional telephone customer service. We train them to answer questions and fulfill requests. Training for the local area provides them with information that your guests may need to better enjoy their stay.
When we bring our services to bear on your behalf, we also carry with us a track record of revPAR success.
By bringing together the most advanced data analysis, software, and management techniques, we can help you improve your revPAR and also increase profitability.
Learn more about how NextGen can provide proven management services that get results. Call today if you have any questions or wish to schedule a consultation. Our professional and friendly staff will be happy to provide answers about our full range of services.
